Stronger Together – Healthy Homes for All

Gas, Water & Electricity Utility Companies  Come Together to Help Vulnerable Customers

Wednesday 7th December 2016. 10am-4pm. Swalec Stadium, Cardiff.

Free Stakeholder Event

The conference will explore how communities, public and private sector organisations can and should work together to identify and support the most vulnerable in our communities: Stronger Together. In this first-of-a-kind conference, three key utility companies, Wales and West Utilities, Western Power Distribution and Welsh Water, come together to commit to helping vulnerable customers through a joined up approach. We want to explore, with your help, the best way to form an integrated approach on how the private sector should work with local councils, community and voluntary groups to direct resources more effectively, helping reach the most vulnerable and reduce demand on hard-pressed Local Authority and Health Services.

Potential outcomes:

  • Assessing whether there is support for forming Cross Sector Good Practice Groups on Helping Vulnerable Customers.
  • A report from the day with main points on how partners should work together and on what areas to focus.


We are inviting representatives from each of the Local Authorities at Head of Service or Team Leader-level in various discipline covering Housing /Energy Strategy /Environmental Health /Social Work. We are inviting up to two representatives from all 11 Care and Repair Agencies as well as C&R Cymru. We would also like to invite relevant leaders from Housing Associations and Care Organisations. Please feel free to circulate these details to Heads of Vulnerable Customers /Community Regeneration /Tenancy Support in your network.

To book your ticket for the event – please email


  • Peter Davies (Conference Chair) – Chair Welsh Council for Voluntary Action
  • Ministerial Address – Welsh Government Minister tba
  • Steve Edwards, Director of Regulation & Commercial, Wales & West Utilities Ltd
  • Julia Cherrett, Managing Director of Retail Services, Welsh Water ~ Dwr Cymru
  • Alex Wilkes, Stakeholder & Social Obligations Manager, Western Power Distribution
  • Craig Anderson, CEO, Warm Wales – Cymru Gynnes , Community Interest Company
  • Ruth Marks, Chief Executive, Welsh Council for Voluntary Action
  • Welsh Government Director, Finance and Local Government

Panel Debate (Chaired by Peter Davies),
Can Utilities and the Voluntary Sector help Local Authority and Health Services ?
What could and should we do with a local Vulnerable Customer Register?

  • Graham Edwards – Chief Executive, Wales & West Utilities
  • Robert Symons  – Chief Executive, Western Power Distribution
  • Chris Jones – Chief Executive, Dwr Cymru, Welsh Water

For more information on the conference and sponsorship opportunities please contact: