• Tackling fuel poverty together
  • information@warmwales.org.uk
  • 01656 747 622

Complaints

Complaints Policy

What to do if you have a complaint

If you wish to register a complaint, please contact us using one of the following methods:

In writing: Write to our Complaint Department, Unit 36, Kenfig Industrial Estate, Margam, Port Talbot, SA13 2PE
By phone: Telephone 01656 747 622
By email: information@warmwales.org.uk

On receipt of your complaint a member of our management team will make contact to advise you of the steps we will follow to resolve your complaint as well as timescales for our response.

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