Get Support
Our friendly and knowledgeable team offers a range of advice, support, and referral options tailored to the needs of the household. Warm Wales’ services are free and open to everyone in Wales. Some of the services we refer to have their own eligibility criteria – these usually relate to whether someone is on a low income, on certain means-tested benefits and / or has health conditions.
Our team will discuss your needs, and the support that would be useful to you and run through the process of accessing other services before making referrals.
Due to the high volume of referrals we are experiencing, there may be a delay in our response time.
Our offices will be closed Monday 25th May for the bank holiday. We will be back in office Tuesday 26th May
Support we offer includes:
Energy Advice and Affordable Warmth
Support with applications to grant-funded schemes, providing replacement boilers, central heating systems, and insulation to qualifying households; information and advice about smart meters and understanding bills; support to access discount schemes including the Warm Homes Discount
Money Maximisation
Reducing energy and water bills, support with debt, and support with housing as well as access to full benefits checks to make sure you’re claiming everything you’re eligible for.
Home Safety
Information and advice about carbon monoxide, excess cold, dampness and mould, and support to access home adaptions schemes.
Health and Personal Wellbeing
Improving mental health, physical health, wellbeing, and reducing isolation. We will support you to take control and make changes as well as access activities and support through Social Prescribing.
Basic Needs
Depending on where you live, we may be able to help you access emergency support in the form of emergency top-up vouchers for pre-payment meter.*
*Please note before applying: Top-up vouchers and other emergency support is subject to eligibility and submission of evidence, such as proof of very low funds on prepayment meter
If you are seeking home improvements / energy efficiency measures please check our additional support section below.
Get Support Referral Form
-Support throughout all of Wales
-Emergency Pre-payment Support
-Welsh Water Cymuned Fund
Benefits Calculator
Make sure your income is maximised by using our benefits calculator to see exactly what benefits you are entitled to.
Additional Support
If you are looking for additional support, we have various local and regional schemes available. Call to speak to one of our advisors, they will talk through your circumstances and let you know if you may be eligible. For some schemes, we can make a referral for you.
ECO Funding
Cost of Living Advice
