Hardship Relief Scheme
Neath Port Talbot Council’s Hardship Relief Scheme is available to eligible residents living in Neath Port Talbot who are struggling to keep their homes warm.
Eligible residents may access the hardship relief scheme for support to help ensure their homes are heated more efficiently as well as measures to help with paying energy bills.
This fund is intended to address hardship, as such, there are limits to the support we can provide.
The support we offer
- Credit meter energy payments
- Domestic heating fuel
- Fuel debt
- Heating system support
- Small measures for home warmth e.g. electric blankets
- Information, advice and guidance on home energy efficiency
Who qualifies for the fund?
To be eligible, the household must be located in Neath Port Talbot and have:
A net household income of below £34,500
Below £34,500 after tax, NI and housing costs [mortgage / rent payments, council tax]
A member of the household that is vulnerable to the cold
A member of the household that is vulnerable to the cold due to their age (children or over 60 years of age) or have an existing health condition (physical or mental)
Please be aware that if you have accessed the fund already you may not be eligible for further support.
This fund is intended to address hardship, as such, there are limits to the support we can provide. We are limiting white goods to one per household and that choice may be very limited. Any white goods that are provided will be to replace broken appliances and will be provided on a like-for-like basis. We will take your old appliance way – do not dispose of it in advance.
Please fill out our referral form below. If you need support to fill out the application, or have any questions, call us on 0800 091 1786. Once you have submitted our referral form, one of our team will be in touch to process your application. We are experiencing a high volume of demand for this scheme, creating a delay in our response time. Our current response time is around 3 weeks (not including inquiries regarding emergency support.
Applications will be closed from the 11th December – 5th January. During these times we will not be taking any referrals.